108 www.gateway.comChapter 9: TroubleshootingThe secondary hard drive is not recognized■ The modular drive may not be inserted completely into the drivebay. Press the drive into the bay, then try to access the drive again.InternetYou cannot connect to the Internet■ If you are using a dial-up modem, make sure that the modem cableis plugged into the modem jack and not the Ethernet network jack.See “Right side” on page 12 to make sure that the connections havebeen made correctly.-OR-If you are using a cable or DSL modem, make sure that the modemcable is plugged into the Ethernet network jack and not the modemjack. See “Right side” on page 12 to make sure that the connectionshave been made correctly.■ Make sure that you do not have a problem with your modem. Formore information, see “Modem (dial-up)” on page 110.■ Make sure that your account with your Internet service provider (ISP)is set up correctly. Contact your ISP technical support for help.You see an “Unable to locate host” message and are unable to browsethe InternetThis problem can occur when you have typed a URL (Web address)incorrectly, you have lost your Internet connection, or your ISP is havingtechnical difficulties.Double-check the URL or try a different URL. If the error message stillappears, disconnect from the ISP connection and close your browser, thenreconnect and open the browser. If you still get the error, your ISP maybe having technical difficulties.Help andSupportFor more information about troubleshooting Internetconnections, click Start, then click Help and Support.Type the keyword troubleshooting connections in theSearch box , then click the arrow.
