4 www.gateway.comChapter 1: Getting HelpUsing eSupportThe eSupport site is divided into five major areas:■ Support Home■ Product Support■ Downloads■ Contact Us■ PC ToolsSupport HomeClick Support Home, then click All Support Documents to access productdocumentation, specifications, and guides. You can also browse throughthe reference area to locate an article specific to the question you have.Click Support Home, then click General Tutorials to access an extensivelibrary of how-to articles and videos on topics, such as making audio CDsand installing a hard drive.Product SupportClick Product Support to view a list of all the products that Gatewaysupports.DownloadsClick Downloads, then click My Downloads to get the latest softwareupdates for BIOS and driver upgrades. By entering your serial number youget drivers specific to your notebook. Click All Downloads to walk througha step-by-step wizard to locate your drivers.Contact UsClick Contact Us to access links to customer care with a live technician,including chat and e-mail. Click Call Us to get a list of Gateway telephonenumbers for both sales and support. For more information, see“Telephone support” on page 121.PC ToolsClick PC Tools to access utilities to help you manage your notebook.
