99www.gateway.comFirst stepsFirst stepsIf you have problems with your notebook, try these things first:■ Make sure that the AC power adapter is connected to your notebookand an AC outlet and that the AC outlet is supplying power.■ If you use a power strip or surge protector, make sure that it is turnedon.■ If a peripheral device (such as a keyboard or mouse) does not work,make sure that all connections are secure.■ Make sure that your hard drive is not full.■ If an error message appears on the screen, write down the exactmessage. The message may help Gateway Customer Care indiagnosing and fixing the problem.■ If you added or removed peripheral devices, review the installationprocedures you performed and make sure that you followed eachinstruction.■ If an error occurs in a program, see the program’s printeddocumentation or the online help.Help andSupportFor more information about troubleshooting, click Start,then click Help and Support. Type the keywordtroubleshooting in the Search box, then click the arrow.
