02/20001-5DocuPrint N2125 1.3, 1.4Service Call ProceduresInitial Issue1.3 Initial ActionsInitial Actions are used to gather information from the operator concerning problems at thelocal machine. Make note of symptoms, error messages, error codes or other information con-cerning the problem that the operator may provide. This information may help identify an inter-mittent or unusual problem.Procedure1. Ensure that the power cord is connected to the wall outlet and to the machine.2. Check for paper or other objects in the paper path.3. Remove all paper from the output tray(s).4. The Rear Cover and Front Cover are closed.5. The paper is within specification and is loaded correctly in the Paper Tray(s).6. Ask the operator to describe, or if possible, demonstrate the problem.7. If the problem is the result of incorrect operator action, refer the operator to the User doc-umentation.NOTE: The printer has the capability of displaying error messages while in the onlinemode or in the diagnostic mode. The Fault History log will list the last 100 errors that haveoccurred. The three codes may be different in format, but you can use any one of thecodes to access the Error Code Tables (Table 1 or Table 2) in section 2. The Error CodeTables will list the corrective actions or direct you to a RAP.8. If an error message is displayed refer to the Error Code Tables (Table 1 or Table 2).9. If possible, print the “Configuration Sheet”. To print the Configuration Sheet, press andrelease [1] or [5] until “Print Menu” is displayed. Then press and release [2] or [6] until“Config Sheet” is displayed. Press Enter [4] to print the sheet. If the sheet is blank, go toIQ RAP 2.10. Have the customer determine that the configuration settings are correct.11. If possible, print the “Fault History”. To print the “Fault History” press and release [1] or [5]until “Print Menu” is displayed. Then press and release [2] or [6] until “Fault History” is dis-played. Next, press Enter [4] to print the sheet. The Fault History will list the error codesand the meter count when the event happened. Use the Fault History to determine the fre-quency of a problem. Access the Error Code Tables (Table 1 or Table 2) and perform thecorrective action as instructed.12. If the Fault History can not be printed, the fault history can be displayed on the ControlPanel. To display the “Fault History” press and release [1] or [5] until “Print Menu” is dis-played. Then press and release [2] or [6] until “Display Faults” is displayed. Next, presspress [3] to display the last fault that occurred. Continue to press and release [3] to displaythe error codes in order from the newest to the oldest. Pressing and releasing the [4] keywill display the codes in order from the oldest to the newest. The Display Faults will dis-play the error code and the meter count when the event happened. An example of the dis-play “E9-2 #820”, where E9-2 is the error code and #820 is the meter count.13. Proceed to Corrective Actions.1.4 Corrective ActionsProcedureEnsure that the Initial Actions have been completed. Switch the main power off, wait 10 sec-onds, then switch the main power on. The Fuser Fan runs.Y NPerform RAP 2. If the DC power is correct, perform RAP 20.The Main Drive Motor runs for approximately 6 seconds, then stops.Y NPerform RAP 16.The Fuser Fan runs.Y NPerform RAP 20.In approximately 30 seconds, the LCD Panel will display “Power On” and the Power On Diag-nostic (POD) software “Version x.xxx”. The display is correct.Y NPerform RAP 25The Control Panel will display a number of different screens as the Power On DiagnosticsCompletes Figure 1. The printer completes Power On Diagnostics and Ready is dis-played.Y NPerform RAP 25.Press [1] twice to select “Print Menu”, then press and release [2] until “Menu Map” is displayed.Press Enter [4] to print the “Menu Map”. “Processing Menu Map” is displayed, immediately fol-lowed by “Processing Tray #”. The display is correct.Y NPerform RAP 25/RAP 26.The Main Driver Motor runs.Y NPerform RAP 29.Paper is fed from the paper tray and is delivered to the output tray.Y NPerform RAP as specified by the Error Code / Message listed in Table 1 of section 2.The print contains readable text.Y NIf the print is black or blank perform IQ RAP 10 or IQ RAP 2.If the text is garbled, Perform ()RAP A.The print quality of the Menu Map is acceptable.Y NPerform Image Quality Checkout.Amanuals4you.commanuals4you.com
