Troubleshooting165List of Messages for Wi-Fi FunctionsRefer also to the instruction manual of your access point and other devices you will use.To record video on this memory card, it is recommended to use a video quality setting otherthan [59.94P Recording].- When using a memory card rated SD Speed Class 2 or 4, you may not be able to recordmovies if you use a recording mode of 28 Mbps LPCM (59.94P), 28 Mbps (59.94P) or 35 Mbps(59.94P).To use this function change the camera mode to Manual or Cinema- C, the CUSTOM dial (A 96) and some of the functions that can be assigned to theassignable buttons (A 97) cannot be used in mode. Set the mode switch to n (mode) or E( mode) to use them.Too many photos and MP4 movies. Disconnect the USB cable.- Disconnect the USB cable. Try using a memory card reader or decrease the number of photosand MP4 movies on the memory card to fewer than 2,500 (Windows), or 1,000 (Mac OS).- If a dialog box appeared on the computer screen, close it. Disconnect the USB cable, andrestore the connection after a short while.Unable to recognize the data- The camcorder cannot recognize data that was recorded using a video configuration that is notsupported (PAL or SECAM).Unable to recover data- Could not recover a corrupted file. Save your recordings (A 114) and initialize the memorycard using the [Complete Initialization] option (A 38).Another user is already controlling the camcorder. Try again later.- This message appears on the screen of the Wi-Fi device. Multiple Wi-Fi devices are trying toconnect with the camcorder. Make sure only one Wi-Fi device is trying to connect and thentouch Retry.IP address conflict- Change the camcorder’s IP address to avoid any conflict with devices connected to the samenetwork. Alternatively, change the IP address of the conflicting device.Memory card cover is open- The double memory card slot cover was opened while the memory card was being accessed.Stop the Wi-Fi function in use and end the Wi-Fi connection.Multiple access points detected. Try the operation again.- There are multiple access points sending out a WPS signal at the same time. Try the operationagain later or perform setup using the [WPS: PIN Code] or [Search for Access Points] option(A 137).No access points found- The access point set in the camcorder could not be found.- Cordless phones, microwave ovens, refrigerators and other appliances may interfere with thewireless signal. Try using the camcorder in a location farther away from such appliances.- Make sure that you use the access point’s SSID for the camcorder’s Wi-Fi settings (A 138).- If the access point is using MAC address filtering, enter the camcorder’s MAC address in theaccess point’s configuration screen.Unable to access configuration files- Turn off the camcorder. After a short while, turn it on again. If the problem persists contact aCanon Service Center.COPY
