Samsung OfficeServ ITP-5121D User Manual

Also see for OFFICESERV 500 Series: Service manual System administration guide Quick setup guide Quick setup guide Quick setup guide

Contents

VIEWING THE NEXT CALLER ID CALLIn the event that you have a call waiting or a camped-on call at your keyset, youcan press the NEXT key to display the Caller ID information associated with thecall in queue at your keyset. Either the CID name or CID number will show in thedisplay depending on your Name/Number selection.To view Caller ID information for calls that have been camped-on to your keyset,press the NEXT key. If your keyset does not have a NEXT key, press the CID keyand then the NEXT soft key.SAVING THE CALLER ID NUMBERAt any time during an incoming call that provides CID information, you may pressthe SAVE key to save the CID number. If your keyset does not have a SAVE key,press the CID key, the SCROLL key and then the SAVE soft key. The system mustbe using LCR to dial the saved number.REDIALING A SAVED CALLER IDNUMBERTo redial a number that has been saved, press the SNR key or dial 17.NOTES:1. Your telephone system must have LCR correctly programmed to redial thesaved number.2. If the Hot Keypad feature has been turned off, you must first lift the handsetor press the SPEAKER key before you begin dialing.STORING A CALLER ID NUMBERAt any time during an incoming call that provides CID information, you may savethe CID number as a speed dial number in your personal speed dial list. To store aCaller ID number in a personal speed dial bin:• Press the STORE key. The system displays the speed dial bin in which thenumber was stored, OR• Press the CID key and then press the SCROLL key.• Press the STORE soft key.• The system displays the speed dial bin in which the number was stored.NOTE: Your telephone system must have LCR correctly programmed to redial thesaved number. If LCR is not being used on your system, you will not be allowed toSTORE CID numbers.55NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resourcesin the OfficeServ 100, the OfficeServ 500, and OfficeServ7000 Series systems required for receiving CID data. If thereare no CIDDSP’s available at the time a call comes in, this isthe message you will see on your display.NOTE: The Caller ID features may require optional software and/or hardware.Please see your service and installation company for details.WHAT IS ANI? [T1/E&M NOT SUPPORTED ON OS 7100]ANI (Automatic Number Identification) is a feature offered by some telephoneservice providers that provides the calling party’s telephone number. This serviceis only available on E&M Tie Lines on a T1, digital trunk. ANI is similar to CallerIdentification (CID) but the format and information of the calling person is differ-ent. CID uses FSK signalling and ANI uses DTMF signalling. Usually, with ANI, a call-ing party’s identity is the Listed Directory Number (LDN) unless a separate bill-to-number has been specified, (in which case the bill-to-number will be sent). Notethat ANI does not provide calling party NAME, only the number.The phone systemcan provide calling number to name translation table.WHAT IS CLI?On ISDN circuits, calling party information is called CLI and is supported on bothBRI (not supported on OS 7100) and PRI type circuits on the OfficeServ 100 and onthe OfficeServ 500 systems. On BRI circuits the OfficeServ 100 and the OfficeServ500 only support number delivery and, like ANI, a name can be attached to thetelephone number of frequent callers via the Caller ID translation table. On 5ESSand NI2 PRI circuits both name and number support is provided on the OfficeServ100, OfficeServ 500, and OfficeServ 7000 Series systems.SELECTING YOUR CALLER IDDISPLAYSimulteneous display of Caller ID name and number on incoming CO calls on bothlines of display keysets is supported on all OfficeServ systems, on transferred COcalls, you can decide if you want to see the Caller ID name or Caller ID number inthe first line of the display. Regardless of which one is selected, you can press theNND key to view the other pieces of Caller ID information. To select the type ofCaller ID information you wish to view of transferred calls first:• With the handset on-hook, press TRANSFER and then dial 119.• Dial 0 for CID options, 1 for ANI options, or 2 for CLI options.• Dial 0 if you do not wish to view CID information, 1 to view the NUMBER firstor 2 to view the NAME first.• Press TRANSFER to exit and store your selection.54