Samsung OfficeServ ITP-5121D User Manual

Also see for OFFICESERV 500 Series: Service manual System administration guide Quick setup guide Quick setup guide Quick setup guide

Contents

INQUIRE CALLER ID PARK/HOLD INFOIf you are informed that an incoming call is on hold or has been parked for you,you may view the Caller ID information before you retrieve the call.This may influ-ence how you choose to handle the call.From an idle keyset:• Press the INQUIRE button, ORPress the CID button and then the INQUIRE soft key.• Dial the trunk number.• You may now answer the call by pressing the ANS button, ORYou may use NND to view more information about this call, ORYou can return to the idle condition by pressing IGNORE.If you are on a call:• Press the INQUIRE button. Your existing call will go on hold, ORPress the CID button and then the INQUIRE soft key to place the first call onhold.• Dial the trunk number.• You may now answer the call by pressing the ANS button, ORYou may use NND to view more information about this call, ORYou can return to the idle condition by pressing IGNORE.NOTES:1. If you are on an intercom call or you have Automatic Hold turned off, youmust finish the existing call or place it on hold before inquiring.2. If you inquire about an outgoing call, you will receive a [call no longer avail-able] display.REVIEWING PAST CALLER ID CALLSThis feature allows you to review CID information for calls sent to your keyset.Thislist can contain 10–50 calls in a last-in, first-out basis.The list includes calls that youanswered and calls that rang your keyset but that you did not answer (missedcalls). When reviewing this list, you can press one button to dial the person back.The system must be using LCR to dial the stored number. To access the CID infor-mation stored in your REVIEW list:• Press the REVIEW button, ORPress the CID button and then press the REVIEW button.59VIEWING THE NEXT CALLER ID CALLIn the event that you have a call waiting or a camped-on call at your keyset, youcan press the NEXT button to display the Caller ID information associated withthe call in queue at your keyset. Either the CID name or CID number will show inthe display depending on your Name/Number selection.To view Caller ID information for calls that have been camped-on to your keyset,press the NEXT button. If your keyset does not have a NEXT button, press the CIDbutton and then the NEXT soft key.SAVING THE CALLER ID NUMBERAt any time during an incoming call that provides CID information, you may pressthe SAVE button to save the CID number. If your keyset does not have a SAVE but-ton, press the CID button, the SCROLL button and then the SAVE soft key.The sys-tem must be using LCR to dial the saved number.REDIALING A SAVED CALLER IDNUMBERTo redial a number that has been saved, press the SNR button or dial 17.NOTES:1. Your telephone system must have LCR correctly programmed to redial thesaved number.2. If the Hot Keypad feature has been turned off, you must first lift the handsetor press the SPEAKER button before you begin dialing.STORING A CALLER ID NUMBERAt any time during an incoming call that provides CID information, you may savethe CID number as a speed dial number in your personal speed dial list. To store aCaller ID number in a personal speed dial bin:• Press the STORE button. The system displays the speed dial bin in which thenumber was stored, OR• Press the CID button and then press the SCROLL button.• Press the STORE soft key.• The system displays the speed dial bin in which the number was stored.NOTE: Your telephone system must have LCR correctly programmed to redial thesaved number. If LCR is not being used on your system, you will not be allowed toSTORE CID numbers.58