Samsung OfficeServ ITP-5121D User Manual

Also see for OFFICESERV 500 Series: Service manual System administration guide Quick setup guide Quick setup guide Quick setup guide

Contents

15RECALL DIAL TONEPress the NEW button to disconnect your existing call, wait for dial tone and thenmake a new call on the same line.NOTE: If this button does not appear on your keyset, the FLASH button may beprogrammed to recall dial tone.SENDING A FLASHWhile on an outside call, press the FLASH button to send a flash to the telephonecompany. This is required for some custom calling features or CENTREX use.NOTE: Flash is not available on an ISDN circuit.BUSY LINE QUEUING WITH CALLBACKIf you receive a busy signal when you are selecting an outside line, this means thatthe line or group of lines is busy.• Press the CBK button, if programmed, or dial 44. You will hear confirmationtone.• When the line becomes free, the system will call you back.• Lift the handset to answer, wait for dial tone and dial the telephone numberor speed dial number again.NOTES:1. A callback will be canceled if not answered within 30 seconds. If you have seta callback, your CBK button will light.2. If the Hot Keypad feature has been turned off, you must first lift the handsetor press the SPEAKER button before dialing.CANCELING CALLBACKA callback will be canceled if not answered within 30 seconds. If you have set acallback, your CBK button will light.Your phone may have a maximum of five callbacks to lines and/or stations set at atime. To cancel a callback:• Press the CBK button, if programmed, or dial 44. You will hear confirmationtone.• While you are listening to confirmation tone, press the HOLD button. This willcancel the oldest set callback.NOTE: If the hot keypad feature is turned off, you must first lift the handset or pressthe SPEAKER button before dialing.14OUTSIDE CALLSMAKING AN OUTSIDE CALL• Lift the handset and press an idle outside line button, line group button or diala line access code to receive dial tone—OR—press an idle outside line button,line group button or dial a line access code to receive dial tone through thespeaker—OR—press SPEAKER, receive intercom dial tone and dial a lineaccess code.• Dial the telephone number.• Finish the call by replacing the handset.NOTE: You will receive No More Calls tone when you attempt to make a call andthere is no button available for that line.• If Least Cost Routing is enabled on your phone system, this button may belabeled LCR or accessed by dialing an access code (usually 9).• If your system is programmed to require an authorization code before makinga call, dial plus a valid code before selecting a C.O. line.• If your system is programmed to require an account code before making acall, press the ACC button or dial 47 plus a valid bin number, press the ACCbutton again and then select a C.O. line. See Account Codes for more information.For more information on authorization and account codes, see your systemadministrator.NOTE: If the Hot Keypad feature has been turned off, you must first lift the handsetor press the SPEAKER button before dialing.ANSWERING AN OUTSIDE CALL• Lift the handset and you are automatically connected to the ringing call.See Ring Preference under Customizing Your Keyset—OR—press the FLASHINGCALL button to automatically answer on the speakerphone.NOTE: If a call is flashing at your keyset but not ringing, you must press the flash-ing button to answer.UNIVERSAL ANSWEROutside lines may be programmed to ring a general alerting device. To answercalls ringing this device, dial 67 or press the UA button. This device can operate inany one of the six different ring plans.NOTE: If the Hot Keypad feature has been turned off, you must first lift the handsetor press the SPEAKER button before dialing.