3.1 C3.1.1 CA (Communication Assistant)DescriptionPanasonic Communication Assistant (CA) is a CTI application usable with any telephone (except SIPextensions). A CTI server is not required to use CA. CA Client has 4 operating modes: Basic-Express, Pro,Supervisor, and Operator Console.• Basic-Express Mode:Only basic features are available, such as call control.• Pro Mode:A pro user can see the presence (phone status and absent message) of other extensions.• ICD Group Supervisor Mode:A supervisor can use this feature to monitor users within an ICD group from a PC.• Operator Console Mode:An operator or secretary can manage and redirect multiple calls simultaneously with a graphical interface.Class of Service (COS) SettingsThe following CA features can be disabled on a COS basis via system programming:– Chat– ICD Group Log OutCA version 3.0 or later is required to disable these features on a COS basis.Conditions• Activation keys are required to enable the application, some of which are preinstalled on the MPR card.• For details, refer to the documentation for CA.Installation Manual ReferencesKX-NCP500/KX-NCP10003.8.4 First Party Call Control CTI ConnectionKX-TDE100/KX-TDE2003.8.4 First Party Call Control CTI ConnectionKX-TDE6003.10.4 First Party Call Control CTI ConnectionPC Programming Manual References3.4 [1-1] Slot—Card Property - IPCMPR (for KX-NCP500/KX-NCP1000/KX-TDE100/KX-TDE200)/IPCEMPR(for KX-TDE600)—Port Number— Built-in Communication Assistant Server4.12 [2-7-1] Class of Service—COS Settings—CA6.1 [4-1-1] Wired Extension—Extension Settings—Option 9— Built-in Communication Assistant6.10 [4-2-1] Portable Station—Extension Settings—Option 9— Built-in Communication AssistantFeature Manual References3.1.23 COS (Class of Service)32 Feature Manual Document Version 2013-053.1.1 CA (Communication Assistant)
