[Example]In the call center, incoming call distribution groups 1 and 3 enable the VIP Call mode, while incoming calldistribution groups 2 and 4 disable the VIP Call mode.Extn.101Extn.102Extn.103Calls have been distributed by DIL/DID/CLI distribution.(The circled numbers indicate the arrival order of the calls.Calls have been distributed by DIL/DID/CLI distribution.(The circled numbers indicate the arrival order of the calls.1stPriority2ndPriority3rdPriority16ICD Group 1(for premiumcustomers)35ICD Group 2(for general customers)Distribution order:From: Group 1 Group 3 Groups 2 and 4*11 6 2 4 3 53rdPriority7 842ICD Group 3(for specialcustomers)ICD Group 4(for general customers)78*1 After call 3 is distributed from group 2, call 7 will be distributed from group 4 next, even though call 5 arrived earlier.PC Programming Manual References5.12 [3-5-1] Incoming Call Distribution Group—Group Settings—Miscellaneous— VIP Call Mode9.1.9 Idle Extension HuntingDescriptionIf a called extension is busy or in DND mode, Idle Extension Hunting redirects the incoming call to an idlemember of the same idle extension hunting group, which can be programmed through system programming.Idle extensions are automatically searched according to a preprogrammed hunting type.This feature is also known as Station Hunting.168 Feature Manual Document Version 2013-059.1.9 Idle Extension Hunting
