9.1 I9.1.1 ICD GROUP FEATURESDescriptionAn incoming call distribution group is a group of extensions programmed through system programming.® 5.13 [3-5-1] Incoming Call Distribution Group—Group Settings—Member List® [620] Incoming Call Distribution Group MemberAn incoming call distribution group receives calls directed to the group. Each incoming call distribution grouphas a floating extension number (default: 6 + two-digit group number).Incoming calls directed to an incoming call distribution group are distributed to the member extensions in thegroup using a distribution method. When a preprogrammed number of extensions in the group are busy, theincoming calls can wait in a queue.Each incoming call distribution group and member extensions can be programmed as desired to handleincoming calls. Calls to the group can be monitored by an extension assigned as a supervisor.5.12 [3-5-1] Incoming Call Distribution Group—Group Settings→ Main→ Overflow Queuing Busy→ Overflow No Answer→ MiscellaneousGroupNo.123FloatingExtn. No.*1601602GroupName *2SalesEngineeringDistributionMethod*3RingUCDHurry-upLevel*638OverflowTime*76090TenantNo.*915Day100200Lunch103203Break100200Night100200Max. No. ofBusy Extensions(No. of Agents) *43Max.QueuingCallCapacity *5511Overflow Destination*8A B C D E F*1 ® [622] Incoming Call Distribution Group Floating Extension Number*2 ® [623] Incoming Call Distribution Group Name*3 ® [624] Incoming Call Distribution Group Distribution Method*4 ® [632] Maximum Number of Agents*5 ® [628] Queuing Call Capacity*6 ® [629] Queuing Hurry-up Level*7 ® [626] Overflow Time*8 ® [625] Destination for Overflow Time Expiration/[627] Destination When All Busy*9 The tenant number is required to determine the time mode (day/lunch/break/night) (® 17.1.5 Time Service) and the music source(for Music on Hold) for each group.150 Feature Manual Document Version 2013-059.1.1 ICD GROUP FEATURES
