Conditions• Automatic Call Distribution (ACD)When a KX-NCS3910, KX-NCS4910 or KX-NCS4950 (Activation Key for Software Upgrade to EnhancedVersion) is installed in the PBX, and the distribution type is set to Uniform Call Distribution, it is possible toselect whether incoming calls are distributed to idle extensions evenly in order (UCD), or to the extensionthat has been idle the longest (ACD).• FWD/DND ExtensionSystem programming for each incoming call distribution group is required to skip or ring extensions whichhave the FWD or DND feature set. If set to ring, the FWD/DND settings are ignored. (® 4.1.10 DND (DoNot Disturb), ® 6.1.6 FWD (Call Forwarding))• The Group Call Waiting feature cannot be used with the VIP Call feature (® 9.1.8 ICD GroupFeatures—VIP Call) and/or Wrap-up feature (® 9.1.3 ICD Group Features—Log-in/Log-out). To use theVIP Call feature and/or Wrap-up feature, Call Waiting mode on each extension should be off.• Delayed ringing does not function for SIP extensions. Even if delayed ringing is enabled, they will ring atthe same time as other extensions.PC Programming Manual References5.1 [3-1-1] Trunk Group—TRG Settings—Main— Line Hunting Order5.12 [3-5-1] Incoming Call Distribution Group—Group Settings→Main— Distribution Method→Main— Call Waiting Distribution→Miscellaneous— Extension No Answer Redirection Time→Miscellaneous— Maximum No. of Busy Extension5.13 [3-5-1] Incoming Call Distribution Group—Group Settings—Member List5.15 [3-5-3] Incoming Call Distribution Group—Miscellaneous— Options—Longest Idle Distribution(Activation Key Required)PT Programming Manual References[621] Incoming Call Distribution Group Delayed Ringing[624] Incoming Call Distribution Group Distribution Method[632] Maximum Number of Agents9.1.3 ICD Group Features—Log-in/Log-outDescriptionMembers of an incoming call distribution group can join (Log-in) or leave (Log-out) the group manually.They can leave the group temporarily when they are away from their desks, to prevent calls being sent to theirextensions. They can return to the group when they are ready to answer calls.Wrap-up:While logged in, a member extension can have a preprogrammed time period automatically for refusing callsafter completing the previous call (Wrap-up time). While the Wrap-up timer is active, calls to all incoming calldistribution groups to which the extension belongs will skip the extension so that the extension user can performnecessary tasks such as reporting on the previous call.Wrap-up mode can also be activated manually (Not Ready) by pressing the Wrap-up button.156 Feature Manual Document Version 2013-059.1.3 ICD Group Features—Log-in/Log-out
