a. One supervisor extension can be assigned for each incoming call distribution group, but it need notbelong to the group.b. One extension can be the supervisor extension of more than one incoming call distribution group.• Available Paired DSS ConsoleThis feature is available for the KX-T7640, KX-T7440, and KX-T7441.• Accumulation Value ClearAccumulation value data (total incoming calls, total overflowed calls, lost calls, average queuing time) canbe cleared manually. The date and time of clearing is saved and is shown on the display (monitoring startingdate and time). When the value exceeds 99999 before clearing, "****" will be shown.• If a call to an incoming call distribution group is overflowed:If the display is in idle status, it will change to monitor mode for the corresponding incoming call distributiongroup automatically.If the display is monitoring another incoming call distribution group, it will not change.• Other Features while in Monitor ModeThe supervisor can use other features on the extension (making calls, pressing the MESSAGE button,etc.) even while in monitor mode. When each operation is finished, his telephone returns to the queuemonitor display.PC Programming Manual References4.9 [2-6-1] Numbering Plan—Main—Features— Incoming Call Queue Monitor5.12 [3-5-1] Incoming Call Distribution Group—Group Settings—Miscellaneous— Supervisor ExtensionNumberOperating Manual References1.3.42 ICD Group Features—Supervisory9.1.8 ICD Group Features—VIP CallDescriptionIt is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple groupsand the extension becomes idle, queuing calls in the groups will be distributed to the extension in priority order.Each incoming call distribution group can enable or disable the VIP Call mode. When multiple groups enablethe VIP Call mode, the incoming call distribution group with the lowest numbered group has the highest priority.When multiple groups disable the VIP Call mode, queuing calls are distributed, one from each ICD group inturn, irrespective of the order in which calls were received.Document Version 2013-05 Feature Manual 1679.1.8 ICD Group Features—VIP Call
