Queuing TimeTable No.Sequence*1Sequence 01 Sequence 02 Sequence 03 Sequence 04 ...: : : : : :*1 ® 5.14 [3-5-2] Incoming Call Distribution Group—Queuing Time Table— Queuing Sequence—Sequence 01–16® [631] Sequences in Queuing Time Table*2 If a call has not reached a destination by the time the final sequence is completed, the call will be disconnected.Explanation for Queuing Time Table 01:Sequence 02Queuing Time Table 01OGM 01 is played.Thank you forcalling Panasonic.All of our agents arecurrently handlingother calls. Pleasehold the line. Wewill answer your callshortly.Sequence 01Music on Holdis played for30 seconds.Sequence 04The call isredirected tothe overflowdestination.The call isansweredby theoverflowdestination.The callentersthe queue.The call is connected to an agent assoon as one becomes available.OGM 03 is played.Sequence 03We are sorry tokeep you holding.All of our agentsare still handlingother calls. Weare transferringyou to theExit from QueuingIf DISA Automated Attendant settings (® 4.1.8 DISA (Direct Inward System Access)—DISA Built-in AutomatedAttendant Number (DISA AA Service)) are assigned to an OGM used in the Queuing Time Table, the callercan dial a digit while listening to the OGM and be redirected to the destination assigned to that digit.For example, programming the VM group floating extension number as DISA AA number 1 for an OGM allowsa caller to be redirected to voice mail:(OGM) "Thank you for calling. The department you are calling is busy. Please hold, or press 1 to leave a voicemessage."If the caller presses 1 while the OGM is playing, she will be redirected to voice mail where she can leave avoice message.Conditions• If the call is transferred to the incoming call distribution group and is handled by the Queuing TimeTable:Transfer Recall will not occur even if the Transfer Recall time expires.• Manual Queue RedirectionIt is possible to redirect the longest waiting call in a queue to the overflow destination by pressing theHurry-up button. (If the call is already ringing at an extension, it will not be redirected.)This feature is also known as Hurry-up Transfer.• Hurry-up ButtonA flexible button can be customized as the Hurry-up button. The number of calls queuing before ManualQueue Redirection may be performed is programmable. The button shows the current status as follows:Light Pattern Calls in the Waiting QueueOff No queued call164 Feature Manual Document Version 2013-059.1.6 ICD Group Features—Queuing
