GE D25 User Manual

Contents

GE D25 User Manual Manual pdf 148 page image

D25User's Manual GE Grid Solutions148 994-0081-3.00-21 GE InformationReporting ProblemsIf the D25 crashes, call GE Grid Solutions for assistance. There is specificinformation that will help us to diagnose what is causing your system tocrash.D25 Installation Gather the following information about the particular D25 installation that hascrashed:1. Are there any IEDs, relays, meters, etc. connected to the D25? If so, what arethey, what protocol do they speak, and who manufactures them?2. Are there any master stations or master remotes collecting data from the D25? Ifso, what are they, what protocol do they speak, and who manufactures them?3. What communications equipment is connected between the RTU and otherdevices? (E.G. modems, media converters, line adapters, data concentrators,breakout boxes, protocol analyzers, etc.)4. What are the media for the communications? (E.G., leased line, unlicensed radio,etc.)5. What is the D25’s part number? What are the part numbers of the installed D25options? What is the serial number of the D25 and its chassis?Note: In the case of a repeat crash where the D25 installation has notchanged, you do not have to send the installation information to usagain.D25 History We would like the history of the D25 that has crashed. Questions that youshould be prepared to answer are:1. Is the D25 in service? If so, how long has the D25 been installed in the field?2. Has the D25 configuration changed recently?3. Has the D25 software been recently upgraded?4. Was there any unique weather pattern in the area of the D25 prior to the crash?5. Were there any unique disturbances prior to the crash? (E.G. faults on line,breakers closing, communication problems, etc.)6. Were there any field personnel on site during the crash?7. Was any maintenance being conducted on the D25, the equipment in the vicinityof the D25, or equipment connected to the D25 prior to the crash?68K MonitorError LogThe 68K Monitor contains an error log, which can be displayed at any time.This error log contains a lot of useful information about the crash, includingthe exception vector information. Once in the 68K Monitor, type EL /P toprint the error log and capture the output of this command to a text file usingWindows HyperTerminal or other equivalent serial software.