D25User's Manual GE Grid Solutions10 994-0081-3.00-21 GE InformationProduct ReturnsA Return Merchandise Authorization (RMA) number must accompany allequipment being returned for repair, servicing, or for any other reason. Beforeyou return a product, please contact GE Grid Solutions to obtain a ReturnMerchandise Authorization number and complete instructions for returnshipments.Have the following information ready to give to GE Grid Solutions TechnicalSupport:• Ship to address (the address that the product is to be returned to)• Bill to address (the address that the invoice is to be sent to)• Contact name• Contact phone number• Contact fax number• Contact e-mail address• Product number / serial number• Description of problemTechnical Support will provide you with a case number for your reference.This case number is NOT the RMA number. You will be sent the RMAnumber and RMA documents via fax or e-mail. Once you receive the RMAdocuments, attach them to the outside of the box that your product ispackaged in and send the product to GE.Note: Product returns will not be accepted unless accompanied by the ReturnMerchandise Authorization number.
