Message AppearsThis section describes some of the errors and messages that may appear.Note• A support code (error number) is displayed on the computer or on the touch screen for some errors. Fordetails on errors that have support code, see List of Support Code for Error.If a message appears on the touch screen, see below.Message Appears on Touch ScreenIf a message appears on the computer, see below.Error Regarding Automatic Duplex Printing Is DisplayedError Regarding Power Cord Being Unplugged Is Displayed (Windows)Writing Error/Output Error/Communication Error (Windows)Other Error Messages (Windows)Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed (Windows)Inkjet Printer/Scanner/Fax Extended Survey Program Icon Appears (Mac OS)Message Appears on Touch ScreenCheck the message and take an appropriate action.• Data of supported types are not saved.◦ There is no image data or document saved on the USB flash drive that can be read by this printer.◦ The printer may not recognize the file if the file name or folder path contain certain characters.Use only alphanumeric characters.◦ Photo data edited or processed on a computer must be printed from the computer.Note• When a photo which has been processed on a computer is selected, "?" is displayed on thetouch screen.• Cannot print the specified PDF file. An error has occurred while scanning the file,or the format is not supported, or the file is too large.◦ Make sure the PDF file is printable from a USB flash drive. For more information, see PrintingDocuments (PDF File) Saved on USB Flash Drive.Note• The names of the PDF files are displayed even though they cannot be printed from the USBflash drive. We recommend that you check whether they are printable. If one of the followingconditions applies to the PDF files, they are not printable.• The Details screen is not displayed for the PDF file you want to print.1197
