Samsung iDCS 500 Programming Manual

Also see for iDCS 500: User guide User guide User guide Administration guide User instruction

Contents

iDCS 500 PROGRAMMINGTECHNICAL MANUAL PART 2 MARCH 2003MMC: 607FINAL DESTINATIONThis is the final destination for the caller if not answered by a UCD agent. Thisdestination is only reached if (a) the caller dials an exit digit during a message or (b)the retry count has expired. The final destination can be a station number, a groupnumber, a disconnect or another plan. Plans are entered by pressing key #19(CONF) plus two digits 01–12. A disconnect is entered as a destination of NONE(HOLD key).If the final destination is a voice mail port, the port will receive a FWD from UCDgroup integration message. The final destination will forward or overflow. If theforward to destination is a voice mail port the port will receive FWD from UCD groupintegration message. If the final destination is not forwarded, the call will ring orcamp on to the final destination indefinitely. The default is 500.To ensure that you do not get a situation where all the call buttons are busy on thefinal destination it is advisable to make the final destination a group (even if thegroup has only one station in it.)RING NEXTThis timer must be shorter than the overflow timer in MMC 601. If a higher value isentered, the display will show invalid entry. In the case where a UCD group has thering next timer set at 000, an unanswered call will rotate evenly among all agentsuntil it is answered. The UCD greetings will be heard during this routing process,but can be removed by defining the UCD messages in MMC 607 as unrecordedmessage numbers. This will simulate a circular hunt group. The default is 010.UCD RECALLAfter a caller has heard a UCD announcement, he/she will be placed on hold untilan agent becomes available or the UCD recall timer expires. When the UCD recalltimer expires, the caller will again hear the UCD announcement. The range is000–255. The default is 010.MUSIC ON HOLD SOURCEThis option determines what Music on Hold source the callers will be connected tobetween messages. The choice is either an external source AA message defined inMMC 736, or a message site in CADENCE.WRAP UPThis option will make a UCD agent unavailable to receive additional UCD calls afterhanging up from the last one. This is to allow agents to complete work associatedwith the previous call before the next call begins ringing. The range is 000-250. Thedefault is 010.