Customer AssistanceSECTION 9 — CUSTOMER ASSISTANCEService InformationThe continued premium performance of this International®chassis can best be ensured through proper servicing. This canbe accomplished in several ways.International Truck Dealers … Your local InternationalTruck dealer provides an excellent resource – through theirknowledgeable, experienced, and well equipped service staff –to handle all your maintenance, repair, and replacement work.Service Publications … Those persons who are properlytrained technicians with the facilities, equipment, tools, safetyinstructions and know-how to properly and safely service abus, medium-duty and / or heavy-duty chassis can purchasethe appropriate service manual sections applicable to specificvehicle components or areas of this International® vehicle.Engine diagnostic manuals and engine service manuals for allcurrent International® diesel engines are also available to thesetrained persons for purchase. Information on the purchaseof available service publications for this chassis can be foundon the http://www.internationaltrucks.com/ Web site, or bycontacting your local International dealer.These service resources are also available via the Internet, byan annual subscription to the Service PortalSM Web site, orvia the OnCommand™™™ Service Information DVD. Informationon the Service PortalSM Web site’s content, availability,and fee structure can be obtained by contacting your localInternational Truck dealer or, in the case of a National Account,an International Fleet Service Manager.The OnCommand™ Service Information DVD contains Navistarbranded truck, engine, and bus information including serviceand diagnostic manuals, technical letters / service bulletins,diagnostic trouble code indices, troubleshooting guides, circuitdiagram manuals, new vehicle processing manual, and a helpscreen.International Truck Warranty ProgramStandard Warranty • Optional Service Contracts • CustomService Contracts • Performance PM® ServiceTheInternationalTruckWarrantyProgramprovidesInternationalcustomers with a better choice when it comes to StandardWarranty and Service Contract Coverage. The StandardWarranty is the first tier of the International Truck WarrantyProgram. It provides the foundation for all extended coverages.Vehicle Coverage, Towing, Engine and Engine Electronics,Major Component, and Pre-Packaged System Componentprotection can be obtained under the International WarrantyProgram through Optional Service Contracts.275
