Self-diagnostic Display9-10Troubleshooting9The send function currently cannot be used. Confirm with administrator.Cause All the sending functionalities are disabled.Remedy Check the following settings:• on the Send Function Authentication Settingspage (See Chapter 4, “Customizing Settings,” in the Remote UI Guide.)• Use Scan to Memory Media in Memory Media Settings (See Chapter 4,“Setting the Send Function,” in the System Settings Guide.)Transmission has been suspended. Contact system manager.Cause 1 Although [Specify LDAP authentication user address as the sender name] isselected, the machine cannot obtain an e-mail address attribute from anauthentication server.Remedy 1 Deselect [Specify LDAP authentication user address as the sender name]. (SeeChapter 4, “Customizing Settings,” in the Remote UI Guide.)Remedy 2 Make sure that an e-mail address attribute is registered on an authenticationserver.Cause 2 You tried to send e-mails or I-faxes when the machine is in the User IDManagement with the e-mail address of the login user not registered.Remedy Register the e-mail address for each user when User ID Management isenabled. (See Chapter 3, “Specifying Department ID and User Management,” inthe Remote UI Guide.)Error CodesIf your sending and receiving jobs are unsuccessful, check for error codes toidentify the problem. Error codes can be found in the log of the System Monitorscreen or are printed on the communication reports. (See Chapter 8, “PrintingCommunication Reports and Lists.”)# 0001Cause Paper or originals are jammed.Remedy Remove any jammed paper or originals. (See Chapter 6, “Troubleshooting,” inthe Reference Guide.)
