Self-diagnostic Display9-6Troubleshooting9Self-diagnostic DisplayThe machine displays simple messages and codes that help you understand whatis happening in the machine. Use these messages and codes to identify the actionsyou need to take to solve problems, when necessary.Error MessagesIf the machine displays an error message, follow the instructions on the touch paneldisplay.Cannot complete searching due to timeout. Check the settings.Cause 1 The machine could not search for destinations within the specified time.Remedy Increase the time setting for Search Timeout in Register LDAP Server. (SeeChapter 3, “Setting up the Machine for Your Network Environment,” in theSystem Settings Guide.)Cause 2 The machine could not authenticate a user against an authentication server andretrieve attributes about the user from the server within the specified time.Remedy Increase the time setting for on the Send FunctionAuthentication Settings page. (See Chapter 4, “Customizing Settings,” in theRemote UI Guide.)Cause 3 An error occurred on the LDAP server side.Remedy Check that the LDAP server is functioning normally.Cannot connect to the selected server. Check the settings.Cause The machine cannot connect to the specified IP address/port.Remedy 1 Check the gateway address setting. (See Chapter 2, “Connecting the Machineto a TCP/IP Network,” in the System Settings Guide.)Remedy 2 Check the server address and port number for the LDAP server. (See Chapter3, “Setting up the Machine for Your Network Environment,” in the SystemSettings Guide, or Chapter 4, “Customizing Settings,” in the Remote UI Guide.)Remedy 3 Check that the LDAP server is operating properly.
