Identifying and Isolating Problems9-4Troubleshooting9Transmissions are slow.Cause 1 Documents are sent at a high resolution.Remedy It is recommended that you send text only documents at a low resolution. (See“Specifying the Color Mode and Resolution,” on p. 3-2.)Cause 2 The ECM setting is activated when fax documents are sent.Remedy Set ECM TX to ‘Off’. (See “Sending with Error Correction Mode (ECMTransmission),” on p. 7-22.)Documents cannot be sent overseas (error code # 0018).Cause 1 No pause is not inserted in the fax number.Remedy Insert a pause after the international access code or after the recipient’s faxnumber, and then dial the number again. (See “Dialing an Overseas Number,”on p. 2-53.)Cause 2 Long Distance on the Option screen is set to ‘Domestic’ when sending a faxoverseas.Remedy Set Long Distance to ‘Long Distance (1)’, ‘Long Distance (2)’, or ‘Long Distance(3)’, and then dial the number again. (See “Fax Numbers,” on p. 4-15, or“Registering the One-Touch Buttons,” on p. 4-31.)Receiving ProblemsThe machine does not receive documents.Cause There is insufficient memory available.Remedy Delete unwanted documents and documents with errors from memory toincrease the amount of available memory. (See “Checking/Changing the Statusof Documents Received in Memory,” on p. 6-14.)The machine does not receive I-fax documents.Cause The network settings are not specified.Remedy If the network settings are not specified, documents cannot be received.Confirm this with your system administrator.
