TroubleshootingTroubleshooting 605Frequently Asked Questions 606Frequently Asked Questions ................................................................................................................................... 606Problems Regarding Paper 607Clearing Jammed Roll Paper .................................................................................................................................. 607Clearing a Jammed Sheet ...................................................................................................................................... 610Troubleshooting When Paper Jams are not Found ................................................................................................. 612Roll paper cannot be inserted into the Paper Feed Slot .......................................................................................... 614Cannot load sheets ................................................................................................................................................ 614Paper is not cut neatly ............................................................................................................................................ 614Paper is not cut ...................................................................................................................................................... 614The Media Take-up Unit Continues Rotating ........................................................................................................... 614The size of clear film cannot be detected ............................................................................................................... 615Printing does not start 616The Data lamp on the Control Panel does not light up ............................................................................................ 616The printer does not respond even if print jobs are sent ......................................................................................... 616Ink Filling.. is displayed ........................................................................................................................................... 616The display screen indicates Agitating .................................................................................................................... 617The printer stops during a print job 618An error message is shown on the Display Screen ................................................................................................. 618The printer ejects blank, unprinted paper ............................................................................................................... 618Problems with the printing quality 619Printing is faint ........................................................................................................................................................ 619Paper rubs against the Printhead ........................................................................................................................... 620The edges of the paper are dirty ............................................................................................................................. 620The surface of the paper is dirty ............................................................................................................................. 621The back side of the paper is dirty .......................................................................................................................... 621Printed colors are inaccurate .................................................................................................................................. 621Banding in different colors occurs .......................................................................................................................... 622Colors in printed images are uneven ....................................................................................................................... 622Image edges are blurred or white banding occurs .................................................................................................. 623Setting the Blue Switch on the Platen ............................................................................................................... 623The contrast becomes uneven during printing ........................................................................................................ 626The length of printed images is inaccurate in the feeding direction .......................................................................... 626Images are printed crooked .................................................................................................................................... 626Documents are printed in monochrome ................................................................................................................. 626Line thickness is not uniform .................................................................................................................................. 627Lines are misaligned ............................................................................................................................................... 627Cannot print over a network 628Cannot connect the printer to the network ............................................................................................................. 628Cannot print over a TCP/IP network ....................................................................................................................... 628Cannot print over a Bonjour network ...................................................................................................................... 628Installation problems 629Removing Installed Printer Drivers .......................................................................................................................... 629HP-GL/2 problems 630With HP-GL/2, printing is misaligned ...................................................................................................................... 630Lines or images are missing in printed HP-GL/2 jobs. ............................................................................................ 630Lines are printed too thick or thin in HP-GL/2 print jobs ......................................................................................... 630HP-GL/2 jobs are printed in monochrome (or color) ............................................................................................... 630Printed colors of lines are inaccurate during HP-GL/2 printing ................................................................................ 631HP-GL/2 jobs are printed 6 mm larger than specified ............................................................................................. 631HP-GL/2 jobs are printed at maximum size, even if a standard size is specified ...................................................... 631HP-GL/2 printing takes a long time ........................................................................................................................ 631The printer stops when printing a HP-GL/2 job (the carriage stops moving) ............................................................ 63111
