Advanced Guide > Troubleshooting > Print Results Not Satisfactory > Paper Is Smudged/Printed Surface Is ScratchedPaper Is Smudged/Printed Surface Is ScratchedCheck 1: Did you confirm the paper and print quality settings?Print Results Not SatisfactoryCheck 2: Is the appropriate type of paper used? Check the following:Check to see if the paper you are printing on is suitable for your printing purpose.Loading Paper / OriginalsWhen performing Borderless Printing, make sure that the paper you are using is suitable forBorderless Printing.If the paper you are using is not suitable for Borderless Printing, the print quality may bereduced at the top and bottom edges of the paper.Printing AreaCheck 3: Load the paper after correcting its curl.For Plain PaperTurn the paper over and reload it to print on the other side.Leaving the paper loaded on the Rear Tray for a long time may cause the paper to curl. In thiscase, load the paper with the other side facing up. It may resolve the problem.We recommend putting unused paper back into the package and keeping it on a level surface.For Other Paper1. With the printing side (A) facing up, cover the paper with a fresh sheet of plain paper toavoid staining or scratching the surface.2. Roll up the paper in the opposite direction to the paper curl as seen below.3. Check to see that the paper curl is within approximately 0.08 to 0.2 inches / 2 to 5 mm (B) inheight.Page 682 of 815 pagesPaper Is Smudged/Printed Surface Is Scratched
