Advanced Guide > Troubleshooting > Paper Does Not Feed ProperlyPaper Does Not Feed ProperlyCheck 1: Make sure of the following when you load paper.When loading two or more sheets of paper, align the edges of the sheets before loading.When loading two or more sheets of paper, make sure that the paper stack does not exceed thepaper support load limit.However, proper feeding of paper may not be possible at this maximum capacity depending onthe type of paper or environmental conditions (either very high or low temperature and humidity).In such cases, reduce the sheets of paper you load at a time to less than half of the papersupport load limit.Always load the paper in portrait orientation, either in the Rear Tray or the Cassette, regardlessof the printing orientation.When you load the paper on the Rear Tray, load the paper with the print side facing UP andslide the Paper Guides to align with the both sides of the paper.When loading paper in the Cassette, load the paper with the print side facing DOWN. Align theright edge of the paper stack against the right edge of the Cassette and slide the Paper Guidesagainst the left and bottom edges of the stack.Loading Paper / OriginalsCheck 2: Check to see if the paper you are printing on is not too thick orcurled.Loading Paper / OriginalsCheck 3: Make sure of the following when you load envelopes.When printing on envelopes, refer to Loading Paper / Originals , and prepare the envelopes beforeprinting.Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placedin landscape orientation, they will not feed properly.Check 4: Confirm the paper source setting.* If the paper source setting is not changed since you purchased this machine, the paper source forplain paper is the Cassette.Setting with the Operation Panel on the machine:Changing the Machine Settings on the LCDSetting with the printer driver:Switching the Paper Source to Match the PurposeFor information on the paper source for plain paper when the Paper Source on the printer driveris set to Automatically Select:Setting the Paper Source for Plain PaperCheck 5: Remove the foreign object in the Rear Tray or Cassette.Check 6: Clean the Paper Feed Roller.Routine MaintenanceNoteCleaning the Paper Feed Roller will wear the roller, so perform this procedure only whennecessary.Check 7: If two or more sheets of paper feed from the Cassette at once,clean the inside of the Cassette.For information on cleaning the inside of the Cassette, refer to Routine Maintenance .Check 8: Is the Rear Cover closed completely?Page 695 of 815 pagesPaper Does Not Feed Properly
