Samsung SCX-812x Series User Manual

Also see for CLX-9201 Series: User guide Service manual Service manual

Contents

Troubleshooting_ 151Paper feeding problems Printing problemsCondition Suggested solutionsPaper jams duringprinting.Clear the paper jam (see "Clearing paper jams"on page 137).Paper stickstogether.• Check the maximum paper capacity of thetray (see "Print media specifications" onpage 165).• Make sure that you are using the correct typeof paper (see "Print media specifications" onpage 165).• Remove paper from the tray and flex or fanthe paper.• Humid conditions may cause some paper tostick together.Multiple sheets ofpaper do not feed.• Different types of paper may be stacked in thetray. Load paper of only one type, size, andweight.• If multiple sheets have caused a paper jam,clear the paper jam (see "Clearing paperjams" on page 137).Paper does not feedinto the machine.• Remove any obstructions from inside themachine.• Paper has not been loaded correctly. Removepaper from the tray and reload it correctly.• There is too much paper in the tray. Removeexcess paper from the tray.• The paper is too thick. Use only paper thatmeets the specifications required by themachine (see "Print media specifications" onpage 165).• If an original does not feed into the machine,the DADF rubber pad may require to bereplaced. Contact a service representative.The paper keepsjamming.• There is too much paper in the tray. Removeexcess paper from the tray. If you are printingon special materials, use the multi-purposetray.• An incorrect type of paper is being used. Useonly paper that meets the specificationsrequired by the machine (see "Print mediaspecifications" on page 165).• There may be debris inside the machine.Open the front door and remove any debris.• If an original does not feed into the machine,the DADF rubber pad may need to bereplaced. Contact a service representative.Transparencies sticktogether in the paperexit.Use only transparencies specifically designedfor laser printers. Remove each transparency asit exits from the machine.Envelopes skew orfail to feed correctly.Ensure that the paper guides are against bothsides of the envelopes.Condition Possible cause Suggested solutionsThe machinedoes not print.The machine is notreceiving power.Check the power cordconnections. Check thepower switch and the powersource.The machine is notselected as thedefault machine.Select your machine as yourdefault machine in yourWindows.Check the machine for the following:• The front door is not closed. Close the frontdoor.• Paper is jammed. Clear the paper jam (see"Clearing paper jams" on page 137).• No paper is loaded. Load paper (see "Loadingpaper in the tray" on page 39).• The toner cartridge or the imaging unit is notinstalled. Install the toner cartridge or imagingunit.If a system error occurs, contact your servicerepresentative.The connectioncable between thecomputer and themachine is notconnected properly.Disconnect the machinecable and reconnect it.The connectioncable between thecomputer and themachine isdefective.If possible, attach the cableto another computer that isworking properly and print ajob. You can also try using adifferent machine cable.The port setting isincorrect.Check the Windows printersetting to make sure that theprint job is sent to the correctport. If the computer hasmore than one port, makesure that the machine isattached to the correct one.The machine maybe configuredincorrectly.Check the PrintingPreferences to ensure thatall of the print settings arecorrect (see "Openingprinting preferences" onpage 101).The printer drivermay be incorrectlyinstalled.Repair the machinesoftware.The machine ismalfunctioning.Check the display messageon the control panel to see ifthe machine is indicating asystem error. Contact aservice representative.