1.2.2.6 Overflow FeatureDescriptionWhen waiting calls exceed the waiting queue capacity, they may be redirected to a preprogrammed destinationor a busy tone may be sent to the callers by the following features:1. Intercept Routing—Overflow in an Incoming Call Distribution Group2. Busy on Busy1. Intercept Routing—Overflow in an Incoming Call Distribution GroupIntercept Routing—Overflow in an Incoming Call Distribution Group works in one of following conditions:a. There is no space in the waiting queue.b. The Queuing Time Table is not assigned and there are no extensions logged in.c. An Overflow command is assigned to the Queuing Time Table.d. The Overflow time expires.e. Manual Queue Redirection is performed.[Available Destination]The overflow destinations can be assigned for each incoming call distribution group and each time mode(day/lunch/break/night) (® 2.2.4 Time Service). The destination can be assigned as follows, dependingon the above conditions.• For a) and b):® 5.13 [3-5-1] Incoming Call Distribution Group—Group Settings—Overflow Queuing Busy—Queuing Busy—Destination-Day, Lunch, Break, Night® [627] Destination When All Busy• For c), d), and e):® 5.13 [3-5-1] Incoming Call Distribution Group—Group Settings—Overflow No Answer— Timeout & Manual Queue Redirection—Destination-Day, Lunch, Break, Night® [625] Destination for Overflow Time ExpirationDestination AvailabilityWired Extension (PT/SLT/ISDN Extension/T1-OPX) üPS üIncoming Call Distribution Group üPS Ring Group üFloating Extension no. for SVM üVM Group (DTMF/DPT) üExternal Pager (TAFAS) üDISA üAnalogue/ISDN Remote Maintenance üIdle Line Access no. + Phone no. üTrunk Group Access no. + Trunk Group no. + Phone no. üOther PBX Extension (TIE with no PBX Code) üOther PBX Extension (TIE with PBX Code) ü2. Busy on BusyFeature Guide 611.2.2 Incoming Call Distribution Group Features
