1.2.2 Incoming Call Distribution Group Features1.2.2.1 Incoming Call Distribution Group Features—SUMMARYDescriptionAn incoming call distribution group is a group of extensions programmed through system programming.® 5.14 [3-5-1] Incoming Call Distribution Group—Group Settings—Member List® [620] Incoming Call Distribution Group MemberAn incoming call distribution group receives calls directed to the group. Each incoming call distribution grouphas a floating extension number (default: 6 + two-digit group number).Incoming calls directed to an incoming call distribution group are distributed to the member extensions in thegroup using a distribution method. When a preprogrammed number of extensions in the group are busy, theincoming calls can wait in a queue.Each incoming call distribution group and member extensions can be programmed as desired to handleincoming calls. Calls to the group can be monitored by an extension assigned as a supervisor.5.13 [3-5-1] Incoming Call Distribution Group—Group Settings® Main® Overflow Queuing Busy® Overflow No Answer® MiscellaneousProgramming Item Example for Incoming Call Distribution Group 1 withDiagramA through F in the table are described in the following diagram.GroupNo.123:3Max.QueuingCallCapacity *5Hurry-upLevel*638OverflowTime*76090TenantNo.*915Overflow Destination*8Day100200..................Night100200GroupName *2SalesEngineeringFloatingExtn. No.*1601602DistributionMethod*3RingUCDA B C D E F511Max. No. ofBusyExtensions*4*1 ® [622] Incoming Call Distribution Group Floating Extension Number*2 ® [623] Incoming Call Distribution Group Name*3 ® [624] Incoming Call Distribution Group Distribution Method*4 ® [632] Maximum Number of Agents*5 ® [628] Queuing Call Capacity*6 ® [629] Queuing Hurry-up Level*7 ® [626] Overflow Time*8 ® [625] Destination for Overflow Time Expiration/[627] Destination When All Busy*9 The tenant number is required to determine the time mode (day/lunch/break/night) (® 2.2.4 Time Service) and the music source(for Music on Hold) for each group.Feature Guide 471.2.2 Incoming Call Distribution Group Features
