1. On the Call Alert window, press Answer.When you answer the second call, the current callwill be put on hold.2. To return to the original call, retrieve the held call.See "Holding a Call (Page 69)".Note• To enable this feature, consult youradministrator.Usage tips• Instead of answering the second call, you canredirect it. See "Redirecting Calls (Page 68)".Talking to Two PartiesAlternately (Call Splitting)When you are talking to one party and have anotherparty on hold, you can switch the call on hold and thecurrent call.Operation in Line Buttons mode1. Press (TRANSFER).2. Call the second party.3. Press (TRANSFER).Operation in Call List mode1. On the Calls screen, select the call you want to puton hold.2. Press Transfer the Call.3. Call the second party.4. Press Split the Call.Transferring a Call (CallTransfer)You can transfer a call to another destination (extensionor outside party), or to your mailbox.Operation in Line Buttons modeTo transfer a call1. Press (TRANSFER).2. Call the party you want to transfer the call to.For details, see "Making Calls (Page 62)".3. Wait until the other party answers to announce thetransfer. (This step can be omitted.)4. Go on-hook.To transfer a call to an extension’s mailbox1. On the Calls screen, press the flexible button thatis programmed as the Voice Mail Transfer button.2. Enter the extension number of the mailbox totransfer the call to.3. Go on-hook.Note• For details about creating a Voice Mail Transferbutton, see "Customizing the Flexible Buttons(Page 133)".Operation in Call List modeTo transfer a call using the touch screen1. On the Calls screen, select the call to transfer.2. Press Transfer the Call.The Contacts screen will appear.3. Call the party you want to transfer the call to.For details, see "Making a Call from the Contact List(Page 63)".4. Wait until the other party answers to announce thetransfer. (This step can be omitted.)5. Go on-hook.To transfer a call using the hard keys1. On the Calls screen, select the call to transfer.2. Press (TRANSFER).You will be switched to the Contacts screen, andthe Dial window will appear.3. Call the party you want to transfer the call to.For details, see "Making Calls (Page 62)".4. Wait until the other party answers to announce thetransfer. (This step can be omitted.)5. Go on-hook.Document Version 2010-01 Operating Instructions 71Basic Feature Operation