Canon imagePRESS C7000VP Series Trouble Shooting Information

Also see for imagePRESS C7000VP Series: Brochure & specs Installation manual Service guide Customer expectation document Customer expectation document

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Canon imagePRESS C7000VP Series Trouble Shooting Information Manual pdf 71 page image

Trouble Shooting Information for C7000VP seriesPage 71 Rev. 2.02010/09/173.9 Glossy Lines equivalent to A4R or LTRR width SymptomWhen printing on A3 or LDR paper after continuous printing on A4R or LTRR paper, glossy linesmay appear in width of A4R or LTRR paper. CauseThe major causes are: abrasion of the fixing roller or the refresh roller, or clogging of the refreshroller. In continuous printing over hundreds pages, paper edges leave fine lines on the fixingroller surface. This machine automatically refreshes the fixing roller at an arbitrary timing toerase such lines on the roller. However, lines cannot be erased by refresh operation if the fixingor refresh roller is abraded or the refresh roller is clogged. This will decrease the image glosson the parts corresponding to lines on the roller. Field Remedy1. Clean the refresh roller and the refresh-cleaning roller. Use lint-free paper impregnated withalcohol for cleaning.2. If no improvement is seen, execute the fixing roller refresh in service mode. Enter servicemode from any of the following paths: COPIER>FUNCTION>MISC-P>FX1-CL-E (for refreshing the primary fixing roller) COPIER>FUNCTION>MISC-P>FX2-CL-E (for refreshing the secondary fixing roller) COPIER>FUNCTION>MISC-P>FXD-CL-E (for refreshing the primary/secondary fixingroller)1. If the symptom reoccurs even after executing the steps above, replace the refreshroller. If no improvement is seen, replace the fixing roller.Image sampleNote:If customer is using paper cut by a cutting machine, there arises a severe burr at the paperedge, which may worsen the degree of this symptom. In such a case, the following actions aresaid to be effective: Replace the edge of the cutting machine at shorter intervals. Reduce the number of sheets to be cut at a time. File the paper edge after being cut.