Canon imagePRESS C7000VP Series Trouble Shooting Information

Also see for imagePRESS C7000VP Series: Brochure & specs Installation manual Service guide Customer expectation document Customer expectation document

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Canon imagePRESS C7000VP Series Trouble Shooting Information Manual pdf 124 page image

Trouble Shooting Information for C7000VP seriesPage 124 Rev. 2.02010/09/178.4 Points to note when collecting SublogVery detailed logs are collected as Sublog, so if the time passes after the failure occurrence,you lose track of the failure log. Regardless of the RB-SRAM UNIT equipment, the log needs tobe collected right after the failure occurrence.8.5 When RB- SRAM UNIT Is Not EquippedEven when RB-SRAM UNIT is not equipped, BW3/CL2 controller-equipped models can securethe 2MB memory capacity in DRAM and collect the Sublog of approx. 30,000 lines (in text). Ifthe Sublog is collected right after the failure occurrence with the good timing, very usefulSublog can be collected.8.6 How to Collect Sublog8.6.1 Overview of Sublog collection proceduresCollect the Sublog with the following procedures. The details are described later.As for iPRC7000VP and following products, multiple Sublog files can be collected by theauto-collection.1. Equip the RB-SRAM UNIT on the controller PCB of iPRC7000VP.(Even this unit is not equipped, 2MB logs can be collected using DRAM.)2. Make a failure.3. Write the Sublog data stored on SRAM or DRAM to the device’s HDD as a file.4. Collect the Sublog file in the HDD. (Collection method is either one of the following.)4-1. SST is used.4-2. USB memory is used.5. Report the collected Sublog to CINC when reporting the failure.8.6.2 Details of Sublog collection procedures1. Equipping RB-SRAM UNITTurn off the main power and implement anti-static measures.1. Remove 8 screws to remove the rear cover of Power Unit Station (which the controller PCBis equipped).2. Remove 10 screws to remove the controller cover, so that HDD unit and main controller canbe accessed.3. Remove 2 power cables for HDD and 2 IDE cables from the plug. Remove 4 screws toremove the HDD unit.4. Remove the RB-A PCB equipped on the left side of controller PCB. Store the removedRB-A PCB.5. Assemble 2 metal plates using 1 screw. (Figure 1)Figure 1 Assembling metal plates