Canon imagePRESS C7000VP Series Trouble Shooting Information

Also see for imagePRESS C7000VP Series: Brochure & specs Installation manual Service guide Customer expectation document Customer expectation document

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Canon imagePRESS C7000VP Series Trouble Shooting Information Manual pdf 123 page image

Trouble Shooting Information for C7000VP seriesPage 123 Rev. 2.02010/09/178 Operations for Sublog (iPRC7000VP)8.1 What is Sublog?Sublog is the unification log for failure analysis which each software module in the devicecollects the logs for debug. When a failure occurs in the field and reproduction of the failure istoo difficult due to the following conditions, Sublog is collected at user site right after the failureoccurrence. By sending this Sublog to Design Dept., the failure analysis becomes easier andthe time to modify the failure can be reduced.Examples which Sublog collection is effective:With the following cases, Sublog collection is effective. However, if the reproduction procedureis clear and Sales Co. HQ and CINC can reproduce the failure, Sublog collection is notnecessary. When the failure occurs only at the user site, and each Sales Co. and CINC cannotreproduce the failure When the frequency of failure occurrence is low When the failure is not the mechanical and electrical failure, but it might occur mainlyfrom the firmware factor8.2 What is RB-SRAM UNIT?RB-SRAM UNIT is the PCB for the service that is prepared from iPRC7000VP and stores theSublog. This unit is that SRAM and the buttery for SRAM backup are added to the RB-A boardfunction equipped on CL2 controller board. Even you turn off the power, the Sublog contentscan be stored. By using the RB-SRAM UNIT, the following merit can be taken.Merit of using RB-SRAM UNIT Even you turn off the power, the previous Sublog can be stored. Compared with non RB-SRAM UNIT-equipped products, RB-SRAM-UNIT-equppipedproducts can store the double size of Sublog. When RB-SRAM UNIT is equipped: Approx. 60,000 lines in text When RB-SRAM UNIT is not equipped: Approx. 30,000 lines in textFigure 1 RB-SRAM UNIT8.3 How to obtain RB-SRAM UNITRB-SRAM UNIT is set as the service part for iPRC7000VP. However, in case of iPRC7000VP,MT models and SBO models equip this unit as standard.Name: RB-SRAM UNITParts Number: FM2-9091-000Target product: Only iPRC7000VP series are properly supported.However, this unit can be used with the other models that equip the CL2 controller.Configuration parts: RB-SRAM board, 2 types of metal plates for equipping, and 3 screwsThe metal plates for equipping need to be assembled together before equipping.