Canon imagePRESS C7000VP Series Trouble Shooting Information

Also see for imagePRESS C7000VP Series: Brochure & specs Installation manual Service guide Customer expectation document Customer expectation document

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Canon imagePRESS C7000VP Series Trouble Shooting Information Manual pdf 126 page image

Trouble Shooting Information for C7000VP seriesPage 126 Rev. 2.02010/09/173. Copying Sublog data to HDDCopying the log data stored in SRAM on RB-SRAM UNIT or the controller’s DRAM to the HDDis explained here. Unless this operation is executed right after the failure occurrence, the causecannot be specified.Note:Size of the memory on the RB-SRAM UNIT is limited, so if the logs to be stored exceed the limit,the old information is overwritten. Therefore, when a failure occurs, execute the followingprocedures to copy the data on the HDD as soon as possible. Even the data is copied a fewdays later, the old information is likely overwritten.1. Implement the following procedures right after the failure occurrence.2. Press the ‘Counter’ button for 10 seconds at least.3. Press the ‘1’ key.4. Press the ‘2’ key.5. Press the ‘3’ key. (At this point, UI is locked.) A beep sounds, and the binary data in thememory is converted to the text-base data. Then, the encrypted Sublogxx.bin starts to begenerated. (xx: number between 01 to 10)6. Automatically, a file is generated in the specific HDD area. After approx. 60 seconds, you hear two beep sounds.7. Press the Set key several times. At this point, the screen does not change. (It is locked.)8. Wait until the screen changes. When it changes, copying the data to HDD is completed.Maximum 10 items (from sublog01.bin to sublog10.bin) can be stored.Note: In the future version upgrade, a beep which is heard when data is collected and copyingthe data is completed will be added. (This is not supported in System v10.15.)4. Collecting the Sublog file which was generated in the HDDThe logs stored in the HDD can be collected using the following methods.You cannot collect the data unless you activate the device by pressing ‘2+8’ keys (downloadmode from the safe mode).a. Insert the USB memory, and start by pressing ‘2+8’ keys, and collect the data from themenu. In this case, the USB memory is used to collect the data.1. Prepare the USB memory that can be used for iR upgrade (already registered). Unlessthe memory was already registered, USB menu cannot be displayed.2. Insert the USB memory to the device.3. Start the device by pressing ‘2+8’ keys. Start using the download mode. (Same as theversion upgrade with the safe mode)4. When Download Menu (USB) is displayed, select ‘[5] Back up’.5. Select ‘[0] OK’.6. Select ‘[1] sublog’.7. Select ‘[0] OK’ and wait for a while.‘[Sublogxx.bin] OK’ is displayed. With the foregoing procedures, the ‘Sublogxx.bin’ file is savedin the USB memory.b. Collect the data using SST from the download mode of the safe mode (Start using ‘2+8’ keysonly) In this case, SST is used to collect the data.1. Prepare the PC which SST v3.34 is installed. Connect with the device on thenetwork.2. Start the device by pressing ‘2+8’ keys. Start using the download mode. (Same asthe version upgrade with the safe mode)3. Start the SST.4. Select ‘CONNECT => iPRC7000VP’.5. Select ‘Single’.