If You Cannot Resolve the ProblemIf you cannot resolve the problem with any of the workarounds in this chapter, please contact theseller of the machine or your Canon service representative.Canon support staff are trained to be able to provide technical support to satisfy customers.CautionIf the machine emits any unusual sound, smoke, or odor, turn it off immediately.Unplug the power cord from the outlet and contact the seller or your Canon servicerepresentative. Never attempt to repair or disassemble the machine yourself.Attempts by customers to repair or take apart the machine will invalidate anywarranty regardless of whether the warranty has expired.Before contacting your Canon service representative, confirm the following:Product name: PIXMA XXX (where "XXX" is your machine's name)* Your machine's name is located above the LCD and on the front cover of the Quick StartGuide.Serial number: written on the label inside the machineDetails of the problemWhat you tried to solve the problem, and what happened205