When a Problem Cannot Be Solved2KUS-094If you cannot solve a problem by referring to the information in this chapter, contact your local authorized Canondealer or the Canon help line.Do not disassemble or repair the machine yourself● If you disassemble or repair the machine yourself, it may not be covered by warranty.◼ When Contacting CanonWhen contacting us, have the following information ready:● Product name (MF269dw / MF267dw / MF264dw)● Dealer where you purchased the machine● Details about your problem (such as what you did and what happened as a result)● Serial number (found on the label on the back side of the machine)Checking the serial number from the operation panel● Press .Troubleshooting519