Common Problems2KUS-08HIf you encounter problems when using the machine, check the items in this section before contacting us. If theproblems persist, contact your local authorized Canon dealer or the Canon help line.Check the FollowingIs the machine turned ON? Is the power cord connected?● If the machine is turned ON but does not respond, turn it OFF, check whether the power cord is connectedcorrectly, and turn it back ON. For information on connecting the power cord, see Getting Started.Manuals and Their Contents(P. 549)Are the phone cord, LAN cable and USB cable connected correctly?● Check whether these cables are connected correctly. Use care not to mistake the phone cord's port for theother cables' ports.Connecting the Telephone Line(P. 74)Parts and Their Functions(P. 94)Is sleep mode activated?● If you leave the machine unattended for a specific period of time, it enters sleep mode for powerconservation, not allowing you to operate it.To cancel sleep mode, press any key other than the power switch.Is any message displayed on the screen?● If a problem occurs, a message is displayed. Countermeasures for Each Message(P. 492)If a problem persists even after checkingClick the link that corresponds to the problem.Installation/Settings Problems(P. 468)Copying/Printing Problems(P. 472)Faxing/Telephone Problems(P. 475)Troubleshooting467
