7-39Installation Problems7TroubleshootingInstallation ProblemsIf "USB Class Driver" and "LBP5100 Printer Driver" cannot be installed properly,perform the following procedure to check problems.NOTEFor details on problems on the network installation, see "Chapter 4 Troubleshooting" inNetwork Guide.[Canon PrinterUninstaller] is displayed in[All Programs] ([Programs]for Windows 98/Me/2000)from the [Start]menu.[Canon LBP5100]is displayed in [Add or RemovePrograms] ([Add/Remove Programs]for Windows 2000; [Add/RemovePrograms Properties] forWindows 98/Me).YesNoNoCannotuninstallCannotprintCannotuninstallCannot installCannotinstallThe icon for thisprinter is displayed in the[Printers and Faxes] or[Printers] folder afterthe installation iscompleted. YesYesA problem hasoccurred during theinstallation.NoNoYesYes NoNo Yes[Canon PrinterUninstaller] is displayed in[All Programs] ([Programs]for Windows 98/Me/2000)from the [Start]menu.[Canon LBP5100]is displayed in [Add or RemovePrograms] ([Add/Remove Programs]for Windows 2000; [Add/RemovePrograms Properties] forWindows 98/Me).Uninstall the USB class driver.See "Uninstalling the USB ClassDriver," on p. 7-46.Uninstall the CAPT softwarewith Uninstaller.See "Uninstalling the CAPTSoftware," on p. 4-76.Uninstall the CAPT softwarewith Uninstaller.See "Uninstalling the CAPTSoftware," on p. 4-76.Uninstall the CAPT softwarewith Uninstaller.See "Uninstalling the CAPTSoftware," on p. 4-76.Delete [Canon LBP5100] from [Add orRemove Programs] ([Add/RemovePrograms] for Windows 2000;[Add/Remove Programs Properties] forWindows 98/Me).See "When Uninstallation Fails," on p. 7-43.Delete [Canon LBP5100] from [Add orRemove Programs] ([Add/RemovePrograms] for Windows 2000;[Add/Remove Programs Properties] forWindows 98/Me).See "When Uninstallation Fails," on p. 7-43.Install the CAPT softwareagain.See "Installing the CAPTSoftware," on p. 4-4.Install the CAPT softwareagain.See "Installing the CAPTSoftware," on p. 4-4.Uninstall the USB class driver.See "Uninstalling the USB ClassDriver," on p. 7-46.Print a test page.See "Printing a Test Page," on p. 7-42.Check the power supply, cables, etc.See "Problems on Local Installation," on p.7-40, "Installation Problems When thePrinter is Shared on a Network," on p. 7-41.Install the CAPT software again.See "Installing the CAPT Software,"on p. 4-4.Install the CAPT software again.See "Installing the CAPT Software,"on p. 4-4.
