Chapter 1 Introduction 7IntroductionCustomer SupportHelp deskCanon provides customer support and service for all Canon printerproducts. If you have any questions regarding your new printer, call theCanon Computer Systems help desk at 1-800-423-2366. Help is availableMonday through Friday from 8 A.M. to 11 P.M. Eastern Standard Time (EST)and on Saturday from 11 A.M. to 6 P.M. EST. The help desk is closed onSundays and holidays.If you seem to have an operational problem, try to solve it by referring tothe information in Chapter 8, Troubleshooting, or by using your VisualGuide. If you cannot quickly resume normal operation, contact Canon’sexperienced support personnel at the help desk number above.Fax numberYou can send comments, suggestions, and technical questions to Canon viafacsimile. The number for this service is 1-714-438-3317, which accesses aG3 fax machine. Be sure to state your question and provide a phonenumber or fax number for a response.Fax retrieval systemCanon also provides a 24-hour, toll-free fax retrieval system. You can usethis service to get helpful documents faxed directly to your fax machine.These documents contain useful information to assist you in the operationof your Canon printer. To access this service, call 1-800-526-4345.Bulletin board servicesCanon also provides a bulletin board service (BBS), which is useful forobtaining newly developed, third-party drivers. Call 1-714-438-3325. Theprotocol for the BBS is up to 14,400 bps, eight data bits, one stop bit, and noparity.If you use CompuServe®, you can access the Canon Peripherals Forum.This allows you to talk with other users, send a message to Canon, ordownload printer drivers. Just type GO CANON at any CompuServe prompt.CanadaCustomer support for Canadian residents is available 24 hours a day (sevendays a week) at 1-800-263-1121.In other countries, please contact your Canon dealer.SuppliesTo purchase supplies, call Canon Accessories at 1-800-671-1090 from 9 A.M.to 7 P.M. EST.
