TroubleshootingChapter 8 Troubleshooting 115Chapter 8TroubleshootingThis chapter contains information to help you solve printer problems. Aproblem may have one or a combination of causes, including a malfunctionin your computer, software, the printer cable, or the printer. Many printingproblems are related to how your software interacts with the printer.If you can print a self test but the printer does not print or your printedoutput is not what you expect, the problem is with your computer,software, or cables. Check these items for a problem.If your printer is not operating properly, try the suggestions in this chapter.Try the solutions in the order listed. The following list shows the problemscovered here.Check ListProblem See pageErrors Indicated on the Display ........................................................... 118Warnings ............................................................................................. 119Recoverable Errors ............................................................................ 120Service Call Errors ............................................................................ 120Operational Problems ............................................................................ 121No power reaching printer............................................................... 121Data from computer is not printed ................................................. 122BJ cartridge moves, ink does not appear........................................ 122Printer suspends print after every line is printed ........................ 122Overall printing is slow from MS-DOS ......................................... 123Overall printing is slow from Windows ........................................ 123Printing Problems................................................................................... 124Data from computer printed, but is not what you expected ....... 124Printed characters do not match characters on the screen........... 124Printing beyond edge of page .......................................................... 125Printout does not match paper size................................................. 125Printing incorrect number of lines on page ................................... 126Printer is not using font you selected fromthe operator panel.............................................................................. 127Printout curls ...................................................................................... 127Computer indicates device time-out............................................... 127
