DocuMate 252 Scanner User’s Guide 115MaintenanceError CodesIf your scanner experiences hardware problems, the status lightwill blink red, and the LED flashes an “E” and the error codenumber.The table below describes the error codes.ErrorCode Problem Description Solution0 Scanner is notconnected to thecomputer. (The LEDdoes not flash “E” andthe status lightremains green.)A cable may be loose. Checkthat the scanner’s cables arecorrectly attached to thecomputer. If the scanner stilldoes not connect, re-boot thecomputer.6 The scanner’s coveris open.Close the scanner cover andmake sure it attachescompletely.7 or 8 The lamp in thescanner body or theADF portion of thescanner hasmalfunctioned.Make sure that the lamp hasnot been turned off manually.See the steps on page 83 toturn the lamp on and off.Re-boot your computer. If theproblem persists, contact XeroxTechnical Support.9 Paper jam See “Clearing Paper Jams” onpage 111.AllOtherCodesAn internal part in thescanner may havemalfunctioned.Turn off the power to yourscanner, then turn it back onagain. If the problem persists,contact Xerox TechnicalSupport.The LED blinks back and forthbetween “E” and the error codenumber (such as 6).The red light flashes thenumber of times as the errorcode (6 in this example).
