Maintenance114 DocuMate 252 Scanner User’s GuideProblem: The installation will not complete successfully.If installation finishes, the scanner’s One Touch 4.0options do not seem to work properly. What do I do?A likely cause is that some driver programs are already installed onyour computer for another scanner. They are interfering with theinstallation and One Touch options, and you need to remove thoseother drivers and re-install your Xerox DocuMate 252 scanner.Please see the documentation that you received with the otherscanner for the steps to remove its driver programs. You can alsouse the basic steps in the section “Uninstalling Your Scanner” onpage 116, but in Step 3, instead of uninstalling One Touch 4.0,uninstall the other scanner’s driver programs. After uninstalling theother scanner’s driver programs, uninstall One Touch 4.0 using thesteps on page 116, then reinstall it using the steps on page 7.Problem: I got the error message: PaperPort cannotallocate enough memory to perform internal criticaloperations. What do I do?Close any other active applications so that additional memory isavailable. If you click Continue, PaperPort moves the file to thePaperPort data directory and renames the file with the prefix “bad”.This allows you to recover the file later.To recover the file, you can import it into PaperPort by using theImport command in the File menu.Problem: How do I uninstall PaperPort?See the section “Uninstalling Your Scanner” on page 116.Uninstalling does not delete your scanned items, and they remainin the PaperPort Data folder.Status Light Troubleshooting CodesA green status light indicates the normal state of the scanner.Normal Operation• Blinking green: indicates the scanner is waking up from powersaving and preparing to scan.• Steady green: indicates the scanner is ready to scan.