Samsung OfficeServ 7200 Technical Manual

Also see for OfficeServ 7200: System administration guide User guide User instruction User guide User manual

Contents

first station to hang up, simply press another DSS button. ORPress the CALL button or C.O. line key to return to the outside party and beginthe transfer process again.When you are transferring a call to a keyset set for Voice Announce or AutoAnswer, the transferred call will always ring.NOTES:1. After the inside party answers, you may alternate back and forth between theparties by pressing the TRANSFER key.2. If you receive No More Calls tone, that station has no key available to receiveanother call. Press TRANSFER to return to the other party.3. You cannot transfer an Intercom call by pressing a DSS key.You must press theTRANSFER key and dial the destination extension number.TRANSFER WITH CAMP-ONWhen you are transferring a call to another station and you receive a busy signal,you may camp the call on to this station. Simply hang up when you hear the busysignal. The called party will be alerted that a call is waiting for them.NOTE: If you receive No More Calls tone, that station has no key available to receiveanother call. Press TRANSFER to return to the outside caller.TRANSFER TO VOICE MAILThis feature is used to send a call directly to a voice mailbox.Your keyset must havea correctly programmed VT key to accomplish this. To transfer a call directly to avoice mailbox:• While on a call, press the VT key and dial the mailbox number.• Hang up when dialing is completed.NOTE: The VT key will not work with a Centralized Voice Mail in a Network System.CALL WAITINGIf an outside call has been camped-on to your phone or another station hascamped-on to you:• Your keyset will ring and the call that is waiting for you (camped-on) will flashgreen.• Press the flashing button to answer; your other call will go on hold automati-cally if your station has the Automatic Hold feature set. If not, you must pressHOLD and then the flashing button. ORFinish the first call and hang up; the waiting call will ring.21• If you do not answer this recall within a pre-programmed period of time, it willgo to the system operator.CONSULTATION HOLDWhen you are talking on an outside line and it is necessary to consult with anoth-er extension:• Press the TRANSFER key; you will receive transfer dial tone.Your call is placedon transfer hold.• Dial the extension number.• Consult with the internal party.• Press TRANSFER to return to the outside party or hang up to transfer the call.NOTE: Repeatedly pressing the TRANSFER key will toggle between the outsideparty and internal extension. If necessary you may disconnect either one of theparties by pressing the DROP button.RETRIEVING CALLS HELD ATANOTHER STATIONWhen a line is on hold and it appears on your keyset, press the line button with thered flashing light.When a line is on hold and it does not appear on your keyset, dial 12 plus the linenumber or the extension number of the station that placed the call on hold.NOTE: If the Hot Keypad feature has been turned off, you must first lift the handsetor press the SPEAKER key before you begin dialing.TRANSFERRING CALLSTransfer is used to send any call to another extension in one of two ways. You cando a screened transfer by informing the other extension who is calling or you cando a blind transfer without notification.• While on a call, press the TRANSFER key and dial an extension number orgroup number. Your call is automatically put on transfer hold. ORPress a DSS key or station group key.Your call is automatically put on transferhold.• Hang up when you hear ringing (this is an unscreened or blind transfer).ORWait for the called party to answer and advise him/her of the call and hang up.If the transfer is refused, you will be reconnected to the outside line when thecalled station hangs up or you can press TRANSFER to return to the outsideparty. If you wish to send the call to another extension without waiting for the20