Samsung OfficeServ 500 User Instruction

Also see for OFFICESERV 500 Series: Service manual System administration guide Quick setup guide Quick setup guide Quick setup guide

Contents

6 Edit Personal GreetingsYou may also edit/record each one of the greetings (1-9) at any time.Select a greeting number to edit and follow the instructions to record yourgreeting. When you are done recording your greeting, you will be able to lis-ten to the greeting you recorded, save the greeting you recorded and returnto the previous menu, record the greeting again, or exit without saving thegreeting.Note: If you record only the greeting assigned to the No-Answer CallCoverage Condition, then that greeting will play to callers for all Call CoverageConditions (No-Answer, Busy, Blocked, Night, and Rejected Caller). In this case,the salutation part of the greeting should be very general.7 Edit Mailbox GreetingUsed whenever a caller reaches your mailbox or if you have not recorded anyof the Call Coverage greetings. The way a caller is transferred to your mailboxgreeting directly, is by another subscriber transferring the caller to your mail-box using the VT (VoiceMail Transfer) key.This option is available only if the Administrator has assigned you the'Mailbox Greeting Option' feature.Example: “Hi, this is John Smith. Please leave me a message, I will call you assoon as I can.”Note: This greeting will only play if none of the 5 personal greetings hasplayed to the caller. A common usage for this Greeting is when anotherSubscriber is talking with a caller and uses the VT key on their phone to trans-fer the caller directly to your Mailbox.6MAILBOX ADMINISTRATIONThe Mailbox Administration menu is used to turn on and off your pager notifica-tion, message alert options and other message control features.1 Message AlertWhen this function is activated, the SVMi E-Series will call any outside orinside telephone number, after each message is left in your voice mailbox.To hear your message at the remote location when the SVMi E-Series callsyou, after you pick up the telephone and answer you will be instructed thatthere is a message and to enter your password. Simply enter your passwordand you will now be logged in.81Example:“Hi this is John Smith. I'm sorry I am not available to answer your call.If someone else can help you, please enter the extension number now. Or, toleave me a message, press 1.”2 Busy GreetingPlayed to a caller when you are already talking to someone on your extensionor the telephone at your Designated Location.This option is available only if the Administrator has assigned you the 'BusyGreeting' feature.Example:“Hi, this is John Smith. I'm on another line right now. If someone elsecan help you, please enter the extension number now. Or, to leave a message,press 1.”3 Call Blocking GreetingUsed while Call Blocking is enabled in your Access Manager or if your phoneis forwarded ALL or DND.This option is available only if the Administrator has assigned you the 'CallBlocking' feature.Example: “Hi, this is John Smith. Sorry I missed your call, but I'm going to beout of the office for the next few hours. If someone else can help you, pleaseenter the extension number now. Or, to leave me a message, press 1.”4 Night GreetingUsed during the time period you are scheduled UNAVAILABLE, usually afterbusiness hours during the evening and at night.This option is available only if the Administrator has assigned you the'Scheduling' feature.Example:“Hi, this is John Smith. I've left the office for the evening. If you wouldlike to try someone else, please enter the extension number now. Or, to leaveme a message, press 1.”5 Call Screening GreetingUsed while Call Screening is enabled, and you REJECT a caller after listeningto the caller's record name.This option is available only if the Administrator has assigned you the 'CallScreening' feature.Example:“Hi, this is John Smith. I'm sorry, but I am not available to speak withyou at this time. If someone else can help you, please enter the extensionnumber now. Or, to leave me a message, press 1.”80