1.2.2.2 Group Call DistributionDescriptionIncoming calls directed to an incoming call distribution group are distributed to the member extensions usingthe selected distribution method until a preprogrammed number of extensions (agents) are busy with calls.When incoming calls exceed the number of available extensions, calls enter a queue (® 1.2.2.4 QueuingFeature).1. Distribution MethodOne of the three distribution methods below can be assigned to each incoming call distribution group.Distribution Method DescriptionUniform Call Distribution(UCD)Calls are distributed evenly to a different extension each time a call isreceived. Extensions are hunted in a circular way in thepreprogrammed order for the group, starting at the extension after theextension that received the last call.Extn.AStarts searching fromextn. B. (Skips extn. A.)Receivedthe last call.Extn.BExtn.CExtn.DDepending on system programming, calls can be directed to the longestidle extension. This is known as Automatic Call Distribution (ACD).Priority Hunting An idle extension is searched for using the preprogrammed order forthe group.Extn.A1st Priority 2nd Priority 3rd ....Always starts searching fromthe first assigned extension.Extn.BExtn.CExtn.DRing All extensions in the group ring simultaneously.Delayed Ringing:Delayed ringing or no ringing can be programmed for each extensionin the group. The call can be answered by pressing the flashing buttoneven if no ring or a delayed time is set.Delayed Ringing:Rings after aspecified time delay.Rings immediately simultaneously.Extn.AExtn.BExtn.CExtn.D2. Call Waiting for Incoming Call Distribution Group (Group Call Waiting)Feature Guide 491.2.2 Incoming Call Distribution Group Features
