Getting help and serviceIf you need help, service, technical assistance, or just want more information about Lenovo products, youwill find a wide variety of sources available from Lenovo to assist you. This section contains informationabout where to go for additional information about Lenovo and our products, what to do if you experience aproblem with your computer, and whom to call for service should it be necessary.Information about your computer and preinstalled software, if any, is available in the documentation thatcomes with your computer. That documentation includes printed books, online books, README files, andhelp files. In addition, information about Lenovo products is available on the World Wide Web.Microsoft Service Packs are the latest software source for Windows product updates. They are available viaWeb download (connection charges may apply) or via disc. For more specific information and links, pleasego to http://www.microsoft.com. Lenovo offers Up and Running technical assistance with installation of, orquestions related to, Service Packs for your Lenovo-preloaded Microsoft Windows product. For information,please contact the Customer Support Center.Using diagnostic programsMany computer problems can be solved without outside assistance. If you experience a problem with yourcomputer, the first place to start is the troubleshooting information of your computer documentation. If yoususpect a software problem, see the documentation, including README files and online help, that comeswith the operating system or application program.ThinkPad notebooks come with a set of diagnostic programs that you can use to help you identify hardwareproblems. See “Diagnosing problems” on page 227 for instructions on using the diagnostic programs.The troubleshooting information or the diagnostic programs might tell you that you need additional orupdated device drivers or other software. Lenovo maintains pages on the World Wide Web where you canget the latest technical information and download device drivers and updates.Lenovo Support Web siteTechnical support information is available on the Lenovo Support Web site at:http://support.lenovo.comThis Web site is updated with the latest support information such as the following:• Drivers and software• Diagnostic solutions• Product and service warranty• Product and parts details• User guides and manuals• Knowledge base and frequently asked questionsCalling LenovoIf you have tried to correct the problem yourself and still need help, during the warranty period, you canget help and information by telephone through the Customer Support Center. The following services areavailable during the warranty period:• Problem determination - Trained personnel are available to assist you with determining if you have ahardware problem and deciding what action is necessary to fix the problem.260 User Guide
