2. Use Windows Explorer or Computer (in Windows XP, My Computer) to display the directory structure ofyour hard disk drive.3. Open the C:\SWTOOLS folder.4. Open the DRIVERS folder. Within the DRIVERS folder are several subfolders named for the variousdevices installed in your computer (for example, AUDIO and VIDEO).5. Open the subfolder for the device.6. Reinstall the device driver by one of the following methods:• In the subfolder for the device, look for a text file (a file with the extension .txt). The text file containsinformation on how to reinstall that device driver.-OR-• If the subfolder for the device contains a file of setup information (a file with the extension .inf), youcan use the Add New Hardware program (in the Windows Control Panel) to reinstall the device driver.Not all device drivers can be reinstalled by use of this program. In the Add New Hardware program,when prompted for the device driver you want to install, click Have Disk and Browse. Then selectthe device driver file from the device subfolder.-OR-• In the subfolder for the device, look for the file for the application (a file with the extension .exe).Double-click the file, and follow the instructions on the screen.Attention: If you need updated device drivers, do not download them from the Windows Update Web site.Obtain them from Lenovo. For more information, see “Making sure device drivers are current” on page 222.Solving recovery problemsIf you are unable to access the Rescue and Recovery workspace or the Windows environment, do oneof the following:• Use a rescue medium to start the Rescue and Recovery workspace. See “Using a rescue medium” onpage 116.• Use recovery media if all other methods of recovery have failed and you need to restore the hard diskdrive to the factory default settings. See “Using recovery media” on page 112.Note: If you are unable to access the Rescue and Recovery workspace or the Windows environmentfrom a rescue medium or recovery media, you might not have the rescue device (an internal hard diskdrive, a disc, a USB hard disk drive, or other external devices) set as the first boot device in the startupdevice sequence. You must first make sure that your rescue device is set as the first boot device in thestartup device sequence in the ThinkPad Setup. See “Startup menu” on page 204 for detailed informationabout temporarily or permanently changing the startup device sequence. For more information about theThinkPad Setup, see “ThinkPad Setup” on page 201.It is important to create a rescue medium and a set of recovery media as early as possible and store themin a safe place for future use.Chapter 5. Recovery overview 117
