14. If required, you can find your country's Customer Support Center at the following Web address:http://www.lenovo.com/support/phone. When calling the Customer Support Center, please make sureyou have your machine model type, serial number and the computer in front of you. Also, if the machineis producing error codes, it is helpful to have the error screen on or the message written down.Making sure device drivers are currentDevice drivers are programs that contain instructions for the operating system about how to operate or“drive” a certain piece of hardware. Each hardware component on your computer has its own specific driver.If you add a new component, the operating system needs to be instructed on how to operate that pieceof hardware. After you install the driver, the operating system can recognize the hardware componentand understand how to use it.Note: Because drivers are programs, like any other file on your computer, they are susceptible to corruptionand might not perform properly if corruption occurs.It is not always necessary to download the latest drivers. However, you should download the latest driverfor a component if you notice poor performance from that component or if you added a new component.This may eliminate the driver as the potential cause of the problem.Getting the latest drivers from the Web siteYou can download and install updated device drivers from the Lenovo Web site by doing the following:1. Connect to the Internet.2. Go to http://www.lenovo.com/ThinkPadDrivers.3. Follow the directions on the screen and install the necessary software.Getting the latest drivers using System UpdateThe System Update program helps you keep the software on your system up-to-date. Update packages arestored on Lenovo servers and can be downloaded from the Lenovo Support Web site. Update packages cancontain applications, device drivers, UEFI BIOS flashes, or software updates. When the System Updateprogram connects to the Lenovo Support Web site, the System Update program automatically recognizesthe machine type and model of your computer, the installed operating system, and the language of theoperating system to determine what updates are available for your computer. The System Update programthen displays a list of update packages and categorizes each update as critical, recommended, andoptional to help you understand the importance. You have complete control of which updates to downloadand install. After you select the update packages you want, the System Update program automaticallydownloads and installs the updates without any further intervention from you.The System Update program is preinstalled on your computer and is ready to run. The only prerequisite isan active Internet connection. You can start the program manually, or you can use the schedule featureto enable the program to search for updates automatically at specified intervals. You also can predefinescheduled updates to search by severity (critical updates, critical and recommended updates, or all updates)so the list you choose from contains only those update types that are of interest to you.For more information about how to use the System Update, refer to “System Update” on page 28.Taking care of your computerAlthough your computer is designed to function reliably in normal work environments, you need to usecommon sense in handling it. By following these important tips, you will get the most use and enjoymentout of your computer.222 User Guide
