136 Chapter 12Troubleshooting Parts of image missing or surrounded by extra white areas Trouble scanning with Multi-Scan or Multi-Crop function Slow scanning speed “There is not enough memory.” message is displayedCause ActionScan area was specified larger thanthe original.Specify the scan area appropriately.If you click the Auto crop button of the ScanGear MP, the scan area isadjusted automatically to match the size of the original. When scanning anoriginal surrounded by white borders such as a photo print, of if youotherwise want to specify a custom scan area, specify the scan areamanually. Refer to the Scan Guide for details on manual scan areaspecification.Cause ActionThe original is positioned outsidethe supported area.Check the position of the original on the Platen Glass. Observe thefollowing when using the Multi-Scan or Multi-crop function.z There should be a gap of at least 0.4" / 10mm between the edge of thePlaten Glass and originals.z Leave at least 0.4" / 10 mm between the originals.z A maximum of 10 originals can be scanned at once.z If an original is slightly crooked on the Platen Glass-within 10 degreesof true-the image is automatically straightened.z The Multi-Scan function only works with rectangular originals such asphotos.z Originals that are not rectangular (irregularly shaped, close-croppedphotos) cannot be detected correctly.Error arising from applicationsoftware specifications.Some application software do not support multiple image scanning. Scaneach item individually without using the Multi-Scan or Multi-Crop function.Cause ActionResolution is set higher thannecessary.To view the image on a monitor, set the output resolution to 75 dpi. Toprint, set the output resolution to a value such as 300 dpi.Image correction features such asdust and scratch reduction, fadingcorrection, and descreening areenabled in ScanGear MP.Set [Reduce Dust and Scratches], [Fading Correction], and [Descreen] to[OFF] in the [Image Settings] section of the Advanced Mode of ScanGearMP.Cause ActionThere is not enough memory tocontinue scanning.Exit any application software that are running, and try to run this softwareagain.
