Customer Assistance andInformationCustomer Satisfaction ProcedureYour satisfaction and goodwill are important toyour dealer and to Cadillac. Normally, any concernswith the sales transaction or the operation of the vehiclewill be resolved by the dealer’s sales or servicedepartments. Sometimes, however, despite the bestintentions of all concerned, misunderstandings canoccur. If your concern has not been resolved to yoursatisfaction, the following steps should be taken:STEP ONE: Discuss your concern with a member ofdealership management. Normally, concerns canbe quickly resolved at that level. If the matter hasalready been reviewed with the sales, service or partsmanager, contact the owner of the dealership orthe general manager.STEP TWO: If after contacting a member of dealershipmanagement, it appears your concern cannot beresolved by the dealership without further help, in theUnited States, call the Cadillac Customer AssistanceCenter, 24 hours a day, at 1-800-458-8006. In Canada,call the Canadian Cadillac Customer CommunicationCentre at 1-888-446-2000.We encourage you to call the toll-free number inorder to give your inquiry prompt attention. Have thefollowing information available to give the CustomerAssistance Representative:• Vehicle Identification Number (VIN). This isavailable from the vehicle registration or title, or theplate at the top left of the instrument panel andvisible through the windshield.• Dealership name and location.• Vehicle delivery date and present mileage.When contacting Cadillac, remember that your concernwill likely be resolved at a dealer’s facility. That iswhy we suggest following Step One first.7-2
