Section 8 Customer Assistance InformationCustomer Assistance and Information . . . . . . . . . . . 8-2Customer Satisfaction Procedure . . . . . . . . . . . . . . . 8-2Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5Customer Assistancefor Text Telephone (TTY) Users . . . . . . . . . . . . . . 8-6Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 8-6GM Mobility Reimbursement Program . . . . . . . . . . . 8-7Roadside Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7Scheduling Service Appointments . . . . . . . . . . . . . 8-11Courtesy Transportation Program . . . . . . . . . . . . . . 8-11Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . 8-13Reporting Safety Defects . . . . . . . . . . . . . . . . . . . . . . . . 8-16Reporting Safety Defectsto the United States Government . . . . . . . . . . . 8-16Reporting Safety Defectsto the Canadian Government . . . . . . . . . . . . . . . 8-16Reporting Safety Defectsto General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16Service Publications Ordering Information . . . . . 8-17Vehicle Data Recording and Privacy . . . . . . . . . . . . . 8-18Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 8-19OnStar ® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20Radio Frequency Identification (RFID) . . . . . . . . . 8-20Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 8-208-1InformationProvidedby:
